Crisp

Entries for 'Jonathan Wray'

Cabin Crew Interactions Workshop
During a workshop at Schiphol with Cabin crew we explored the nature of interactions Cabin Crew have... Read More
SDT 2012
SDT 2012 was the first international conference on service design thinking in the travel and tourism... Read More
VESSELS
Vessels: An object or product sometimes in conjunction with product service sys... Read More
What is a PSS? Thoughts ahead of CRISP review session
Early in the project we created a customer journey map with cabin crew from KLM. The map visualized ... Read More
Hand Baggage Only
A key insight from the 'Mapping in-flight services' workshop was that we did not gen... Read More
Global Service Jam 2012 - Amsterdam
Global Service jam Amsterdam 2012 The Jam On the 24th of February 2012 people from ... Read More
Mapping In-flight Services
Passenger and Cabin Crew actions When we set out to map the events and emotions of a typica... Read More
SERVICE DESIGN; A NEW SPECIES OF DESIGNER?
The International Association of Societies of Design Research (IASDR) conference on th... Read More