Designers are creating new roles for themselves, in response to new questions society and industry are facing. The development of innovative services is at the core of these questions, and design thinking is often the method used to co-create answers. This explorative paper reflects on experiences of design researchers with such work and discusses implications for both design education and creative industries, in particular regarding facilitation and empathy as key skills in the design of innovative services.
CRISP project: GRIP
prototype: GRIP model